|Employee Satisfaction Case Study|
In 2003 and 2008 Meta, in collaboration with SACDOT, designed a pencil-and-paper employee satisfaction survey. An introductory notification letter was sent two weeks prior to the distribution of the surveys. This letter was printed on SACDOT letterhead and addressed the importance of participation as well as outlining the process.
In 2003, surveys were distributed in person to SACDOT employees. A stamped return envelope addressed to Meta Research, Inc. was included with the survey. As an added incentive to participate, a raffle ticket was enclosed, for a reward of $100 for the winning ticket. Employees could return the raffle tickets separately if they wished. Two weeks later, a follow-up letter was mailed. 217 questionnaires were returned which equaled 62% participation.
The 2007 Meta and SACDOT revisited the prior questionnaire and made revisions. This pen-and-paper survey was distributed to all employees through five separate employee meetings held on DOT property. While not required, participation was highly encouraged (no incentives were offered). Surveys were conducted and collected by Meta Research staff. Of the 290 employees, 285 completed the questionnaire resulting in an astounding 98% response rate.