It's no secret a satisfied employee is a productive employee, and productive employees lead to satisfied, loyal customers. And proof Research substantiates that there is a strong, positive correlation between employee satisfaction and customer satisfaction. Employee engagement and satisfaction research is the key to understanding how to achieve optimal results.
Pen and Paper questionnaires are a proven methodology for this type of research, and continue to be used with success. However, if everyone in your organization has Internet access, you may want to consider a web-based methodology to conduct your research. We'll work with you to help determine the most appropriate methodology for your particular needs.
The final reports provide our clients with detailed, useful results to improve your employee's satisfaction which, in turn, improves your customer satisfaction.
Meta Research now offers a powerful new online solution for 360 evaluations.
Meta 360° provides the capability to build and distribute custom 360 evaluations quickly and efficiently. It offers flexibility in designing content, layout and reports. More important, it is an extremely effective evaluation tool, offered at a great value.
360 evaluations are used to collect performance feedback from individuals and those who work around them—including corporate and non-profit board members, supervisors, peers, professors, co-workers, team-members, clients, etc. With Meta 360° there are no limitations. Just simple, scalable 360 feedback for organizations of any size.
Many behaviors are related to higher-level competencies such as leadership, communication, integrity and dependability. With Meta 360°, you can define your own categories and choose the items that roll up into that category. This lets you measure what you want to measure, how you want to measure it. It’s fast, it’s easy, and it can be adjusted at any time during the process.
We offer a library of questions and reports that have been developed by top professional researchers with 360 experience. Or, we can work with you to prepare a customized questionnaire and reporting format that precisely meets your particular needs.